Privacy Policy
Last updated: 30 Oct 2025
Your Privacy Matters
At Vertisana, we understand that your trust is earned through transparency and respect. When you shop with us whether it’s for our beeswax polish, horsehair brushes, or a leather care kit we’re committed to keeping your personal information secure and treating it with care.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or get in touch with our team.
Who We Are
Vertisana is a UK-based retailer specialising in high-quality shoe care products, from cleaners and conditioners to polish and accessories. Our business operates from:
116 S Conger St, St Paul, IN 47272, USA
📞 Phone: +19164609469
📧 Email: info@vertisana.com
🕘 Customer Service Hours: Monday–Friday, 10:00–18:00 (Pacific Time)
Response time: Typically within 24–48 hours
What Information We Collect
When you interact with our website or place an order, we may collect the following information:
· Personal Details: Name, email address, shipping and billing address, phone number
· Order Information: Products purchased, order history, delivery preferences
· Payment Details: Payment card data (processed securely via trusted third-party gateways – we do not store these details)
· Technical Data: IP address, browser type, device information, and browsing behaviour on our site
· Support or Contact Info: Any information you provide when contacting customer service or participating in a promotion
How We Use Your Data
Your data is used only for purposes that benefit your experience and ensure we can operate our service effectively. These include:
· Processing and dispatching your orders
· Sending order confirmations, delivery updates, or responding to support queries
· Improving our website and product offerings based on how customers use our site
· Sending occasional updates or offers (only if you’ve opted in)
· Preventing fraud and securing transactions
We do not sell, rent, or trade your personal information to third parties.
Sharing Your Information
We may share limited personal information with trusted service providers who help us operate our business smoothly. This includes:
· Payment processors for secure checkout
· Shipping companies to deliver your products
· IT and support services to help maintain our website
These partners are only allowed to use your data for specific purposes we’ve outlined, and they are required to follow strict confidentiality and data security practices.
We may also disclose your data if required to do so by law or to respond to legal requests from public authorities.
Cookies
Our website uses cookies to improve your browsing experience. These are small data files stored on your device that help us:
· Remember items in your cart
· Personalise the website based on your usage
· Understand how visitors interact with the site
· Improve speed and functionality
You can disable cookies in your browser settings at any time. Please note that doing so might limit some features on our site.
Keeping Your Data Safe
We take appropriate technical and organisational measures to keep your personal data secure. This includes:
· SSL encryption for secure browsing and transactions
· Secure servers and firewalls
· Data minimisation practices (only storing what we truly need, and only for as long as necessary)
Even with these measures in place, no website can guarantee 100% protection. We recommend using strong passwords and not sharing login details.
How Long We Keep Your Data
We retain your personal data only for as long as necessary:
· To complete your order and provide customer service
· To meet legal, tax, or regulatory obligations
· To maintain your account (if registered)
Once your data is no longer needed, it is securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the right to:
· Access the personal information we hold about you
· Correct inaccurate or outdated data
· Request deletion of your data (where legally possible)
· Withdraw consent to marketing or other optional uses
· Lodge a complaint with the UK’s Information Commissioner’s Office (ICO)
To exercise any of these rights, just send us an email at info@vertisana.com. We’ll respond as quickly as we can usually within two business days.
International Data Transfers
While our operations are UK-based, some of our partners may be located outside the UK or European Economic Area (EEA). If your data is transferred internationally, we ensure it is protected using legally approved mechanisms such as:
· Standard Contractual Clauses
· Transfers to countries with an adequacy decision by the UK government
Business Changes
If Vertisana ever undergoes a business transition like a merger, sale, or acquisition—your data may be transferred as part of that process. If this happens, we’ll ensure your personal information continues to be handled with the same level of care and security.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any changes will be posted here, and if they’re significant, we’ll let you know via email or a notice on our website.
Your continued use of our site means you accept the most recent version of this policy.
Contact Us
Have questions about your privacy or how we handle your data? Our support team is here to help.
Vertisana
116 S Conger St, St Paul, IN 47272, USA
📧 info@vertisana.com
📞 +19164609469
🕘 Monday–Friday, 10:00–18:00 (Pacific Time)
We usually respond within 24–48 hours
Thank you for trusting Vertisana. We’re committed to keeping your personal information safe and your shoes in great shape.
