Effective Date: 30 July 2025
Welcome to Vertisana — your trusted source for premium shoe care kits and accessories. By accessing our website or purchasing a product, you agree to be bound by the following Terms of Service (“Terms”), which govern your use of the site and any services we provide.
If you do not agree with any part of these terms, we kindly ask that you refrain from using the site or placing an order.
1. About Us
This website is operated by Vertisana, located at:
116 S Conger St, St Paul, IN 47272, USA
For support, you can contact us at:
📞 +19164609469
📧 info@vertisana.com
🕒 Customer Support Hours: Monday–Friday, 10:00–18:00 (Pacific Time). We typically respond within 24–48 hours.
2. Acceptance of Terms
By using our site or placing an order, you agree to comply with and be legally bound by these Terms. We reserve the right to update them at any time. Continued use of the site after changes means you accept the revised terms.
3. Product Information & Availability
We aim to provide accurate and up-to-date product descriptions and pricing. However, occasional errors may occur, and we reserve the right to correct them without prior notice.
· All products are subject to availability.
· We may limit quantities per order or per customer at our discretion.
· Colours and textures may appear differently depending on your device screen.
4. Orders & Payment
By placing an order, you agree to provide current, complete, and accurate billing and shipping information. We reserve the right to cancel or refuse any order that appears suspicious or violates our policies.
All payments are processed securely. We do not store payment card details on our servers.
5. Returns & Refunds
Your satisfaction matters to us. If for any reason you’re not happy with your purchase, please reach out.
· Items must be unused and returned in their original packaging.
· Return requests must be made within 30 days of delivery.
· Refunds are issued to the original payment method once the item is received and inspected.
Please email info@vertisana.com before returning any items. Include your order number and reason for return.
6. Use of the Website
You agree not to misuse our website or engage in any activities that may harm our service, brand, or customers. This includes:
· Attempting to gain unauthorized access to our systems
· Uploading harmful code or interfering with site performance
· Copying or redistributing content without our written permission
We may suspend or block access to users who violate these terms.
7. Intellectual Property
All content on our website including product names, descriptions, images, and branding is the property of Vertisana and is protected under applicable copyright and trademark laws. You may not use any content without our express written consent.
8. Third-Party Links & Services
Our website may include links to other websites or third-party tools. We are not responsible for the content or policies of these third parties. Please review their terms before using their services.
9. Disclaimer of Warranties
All products and services are provided “as is” and “as available.” While we take great care in crafting and sourcing our shoe care products, we do not guarantee specific results for every user, as performance may vary based on usage and material type.
We disclaim all warranties, express or implied, to the fullest extent permitted by law.
10. Limitation of Liability
Vertisana shall not be liable for any indirect, incidental, or consequential damages arising from the use (or misuse) of our products or website. This includes but is not limited to damage to shoes, loss of data, or loss of profits.
11. Changes to Our Services
We may update, change, or discontinue parts of our website, product offerings, or services at any time without notice. We are not liable for any impact this may have on your use or shopping experience.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved under the exclusive jurisdiction of UK courts.
13. Contact Us
If you have any questions or need support, we’re here to help.
Business Name: Vertisana
📍 116 S Conger St, St Paul, IN 47272, USA
📧 Email: info@vertisana.com
📞 Phone: +19164609469
🕒 Customer Support: Monday–Friday, 10:00–18:00 (Pacific Time)
