Plunge Lace-Insert Maxi Dress

Who We Are

Welcome to Vertisana, your trusted source for clothing. Based in the UK we pride ourselves on delivering top-tier products with fast, reliable shipping throughout the United Kingdom. Our mission is to make your online shopping experience smooth from start to finish.

Where We Ship

We currently ship to:

• United States

·     United Kingdom

If you're located outside these regions and are interested in our products, feel free to contact us we're happy to explore custom solutions where possible.

Shipping Carriers

All orders are shipped via industry-leading couriers to ensure safe and timely delivery:

·         Royal Mail

·         UPS

Once your order has been shipped, you'll receive a confirmation email with tracking details so you can monitor your delivery every step of the way.

Shipping Fees

·         United Kingdom: Enjoy free standard shipping on all orders no minimum required.

There are no hidden fees you'll see your final total before confirming your purchase.

Processing Time

Orders are typically processed within 1–2 business days, Monday through Friday.

Orders placed after business hours, on weekends, or during holidays will be processed the next business day. We aim to get your order out the door as quickly as possible without compromising accuracy.

Estimated Delivery Times

·         United Kingdom : Estimated delivery within 5–7 business days

Please note: delivery times may vary depending on weather conditions, carrier delays, and holidays.

Shipment Tracking

Once your package is shipped, you’ll receive:

·         A shipment confirmation email

·         A tracking number

·         A link to track your order directly through the courier's website

You can also track your order through our Order Tracking Page.

Shipping Insurance & Lost or Damaged Items

All packages are fully insured during transit. If your order arrives damaged or doesn't arrive at all, please contact us immediately so we can make it right. We’re committed to ensuring you receive your order in perfect condition.

Contact Us

Have questions about your shipment or need help tracking your order? Reach out to us—we’re here to help.

Email: info@vertisana.com
Phone: ‪+19164609469
Customer Service Hours: Monday – Friday, 10:00 AM – 6:00 PM (Pacific Time)

Mailing Address:
Vertisana
116 S Conger St,
St Paul,
IN 47272, USA

Thanks for choosing Vertisana. We appreciate your trust and look forward to serving you!

At Vertisana, your satisfaction means everything to us. If something isn’t quite right with your order, we’re here to help make it right. We’ve designed our return process to be as clear and simple as possible.

Return Eligibility

We gladly accept returns within 30 days of the delivery date, as long as the item:

·         Is unused, unopened, and in its original packaging

·         Has all accessories and manuals included

If you received a defective or incorrect item, don’t worry we’ll take care of it.

How to Start a Return

To begin your return, please email us at info@vertisana.com within 30 days of receiving your order. Include your:

·         Order number

·         Reason for return

·         Photos (if the item is damaged or defective)

We’ll reply with detailed return instructions, including where to send your item.

Return Shipping Costs

·         Standard returns: You’re responsible for return shipping costs

·         Defective, damaged, or incorrect items: Vertisana will cover return shipping and provide a prepaid label

We do not offer in-person returns — all returns must be shipped back to us.

Refunds

Once your returned item is received and inspected, we’ll notify you of the outcome. If approved:

·         Your refund will be issued to your original payment method within 10 business days

·         You’ll receive a confirmation email once the refund is processed

Please note:

·         Original shipping costs are non-refundable

·         It may take extra time for your bank or card provider to post the funds

What We Can’t Accept

We cannot process returns if:

·         The item shows visible signs of use (e.g., hair residue, scratches)

·         The product is not in its original condition

·         It’s been more than 30 days since delivery

·         The item was returned without prior authorization

Do You Offer Exchanges?

We don’t offer direct exchanges at this time. If you want a different product, simply return your original item for a refund and place a new order.

Damaged on Arrival?

If your order arrives damaged:

1.      Take photos of the packaging and product immediately

2.      Email us at info@vertisana.com within 24 hours

3.      We’ll review and guide you through a replacement or refund

Do You Charge Restocking Fees?

No — we do not charge restocking fees. What you see is what you get.

Order Cancellations & Address Changes

You may cancel or change your order before it ships — no charge.

To request a cancellation or address change, contact us within 24 hours of placing your order:

📧 Email: info@vertisana.com
📞 Phone: +19164609469

Delayed or Missing Refunds

If your refund hasn't shown up:

1.      Double-check your bank or credit card account

2.      Contact your card provider or bank  they may need more time

3.      Still no luck? Email us at info@vertisana.com

Customer Support

We’re always here to help.

📧 Email: info@vertisana.com
📞 Phone: +19164609469
🕒 Hours: Monday – Friday, 10:00 AM – 6:00 PM (Pacific Time)

We usually respond within 24 to 48 hours.

Company Details

Vertisana
📍 Address: 116 S Conger St, St Paul, IN 47272, USA
📧 Email: info@vertisana.com
📞 Phone: +19164609469

Please note: This policy is subject to change. Be sure to review it before initiating a return.
For questions regarding our policy or your specific order, contact our customer service team.